Reference

Legal scope for every account

Speed Baccarat, Bonanza, Rocket Crash, and Royal Fishing sit under one Legal page so you know which terms cover your account before you open the lobby.

Local-law accessDANA recordsOVO checksGoPay and QRIS receipts
pelanet128 Legal scope for every account
CONTACT PATHS

Contact us about legal requests

Legal requests move faster when you send the account ID, registered phone number, and the payment rail involved in the same message.

Live chat Use live chat in the lobby from 09:00 to 23:00 WIB for urgent legal…
WhatsApp Send your account ID and payment reference through WhatsApp when a DANA, OVO, GoPay…
Email desk Email is the right route for correction requests, document questions, or account-history copies.
DATA PRACTICE

How we handle account records

Your legal record is tied to your account ID, not to a public profile. We use cookies to keep your session active, record device changes, and reduce repeated login checks when you…

Identity checks

We compare your registered name, phone number, and wallet name before sensitive account changes. If the names differ across DANA, OVO, GoPay, or QRIS records, we may ask for a fresh confirmation.

Cookie use

Cookies help us recognise your browser session, remember language choice, and flag unusual access attempts. You can clear cookies on your device, but you may need to log in again afterward.

Device records

We record login time, device type, IP region, and account changes so we can answer legal access questions with a traceable record. This helps when you ask about a lock or wallet edit.

Retention window

Account, payment, and contact records are kept while your account remains active and for any period needed for disputes or law-related duties. When retention is no longer needed, records are removed or reduced.

Change requests

Use Account > Legal > Privacy Request to ask for correction of your phone number, email, or wallet label. We may ask you to confirm control of the registered contact first.

Restricted access

If local law does not permit access in your location, we may restrict account actions. We will explain the account effect through support, including what records remain and what steps are available.

Legal questions you may search

Search questions usually start with account access, personal data, cookies, payment records, or contact routes. We answer those matters here in plain terms so you know what we collect, why we keep it, and how to reach us. For anything involving eligibility, our answer is always tied to local law and only where local law permits access.

The account terms apply when you create a login, confirm your phone number, and use the lobby. They cover access, identity checks, payment records, cookies, support contact, and restrictions required by local law.

Access or eligibility depends on local law and is available only where local law permits. If your location creates a legal restriction, we may limit account actions and explain the reason through support.

We keep your account ID, registered contact details, login timestamps, device type, payment references, and support messages. These records help us answer disputes, verify wallet changes, and meet law-related duties.

Open Account > Legal > Privacy Request and choose correction. Add the exact field, such as phone number, email, or wallet label, and be ready to confirm control of the registered contact.

Yes, they may support account checks when a wallet name, receipt time, or reference code is involved. They do not replace identity checks, and they do not change local-law access requirements.

We may pause an action when the account name, wallet record, login region, or document detail needs checking. Support will tell you which record is needed and which channel to use.

Use live chat for quick questions from 09:00 to 23:00 WIB, or email us for a copy or correction request. Include your account ID and registered phone number.